Refund Policy

1. Policy Overview

At Career Consultancy International (CCI), we aim to maintain total transparency in all financial interactions with students and sponsors. This Refund Policy describes the terms under which fee assessments, consultancy processing retainers, and application service charges are processed, refunded, or excluded from reimbursement.

By enrolling in our counseling programs, signing a student representation contract, or submitting payments for dossier filing, you acknowledge and agree to the terms defined in this policy.

2. Consultancy Fees & Retainers

CCI provides two primary models of pricing:

• Free Initial Evaluations: Initial counseling sessions, profile assessments, and basic university selection matches are provided completely free of charge.
• Premium File Processing: For specific high-compliance destinations, visa file audits, mock interview training, or complex credentials translating, we charge a fixed processing or retainer service fee.

3. Admission Application Fees (University Direct)

Many international universities charge a mandatory, non-refundable application fee to evaluate academic records.

These application fees are paid directly to the university's online portal or bank ledger. Because these funds go directly to the institution, CCI holds no authority over them and cannot refund or reimburse university application fees under any circumstances, regardless of whether the admission is offered or rejected.

4. Refund Eligibility Criteria (CCI Service Fees)

CCI service fees or processing charges are eligible for partial or full refund only under the following conditions:

• Service Non-Performance: If CCI fails to initiate admission submissions or document processing within the timeline outlined in the service agreement (excluding delays caused by the student).
• Unmatched Target Admissions: If the student does not receive any offer of acceptance from the mutually agreed list of universities, provided the student met all application criteria and submitted documents on time.

5. Non-Refundable Scenarios

No refund of CCI service charges or processing fees will be granted in the following scenarios:

• Visa Denial due to Student Actions: If the embassy rejects the student visa due to:
  • Submission of forged, altered, or fraudulent identity or academic credentials.
  • Incomplete or fraudulent financial bank statements or sponsor records.
  • Failure of the student to attend the scheduled consular interview or complete medical tests.
  • Intentional concealment of prior visa rejections, deportations, or criminal records.
• Voluntary Cancellation: If the student decides to withdraw, defer, or cancel their application process mid-cycle due to personal reasons.
• Third-Party Delays: Delays or rejections stemming from courier issues, translation bureaus, or public board verifications.

6. Refund Claim Procedure

To request a refund of eligible service fees, students must follow this process:

1. Submit a formal email request to accounts@careerci.com with the subject line: Refund Claim - [Student Name] - [File Number].
2. Attach copies of the CCI service receipt, the official university rejection letter, or the consular refusal letter.
3. Provide a brief explanation detailing the reason for the refund claim.

7. Processing Timeline

Once a refund claim is submitted, our compliance and accounts panel will review the student's file history. This assessment process takes up to 15 business days.

If approved, the refund will be disbursed within 10 business days from the approval notification. Refunds will be issued via the original payment method or through a bank transfer to the student's or sponsor's verified bank account in Bangladesh.

8. Contact & Refund Disputes

For any query regarding this Refund Policy, or to follow up on a submitted refund claim, please connect directly with our accounts and billing desk: